The travel experience isn’t just about cleaning: the 7 details that make all the difference

In the vacation rental industry, many owners believe that good housekeeping is enough to ensure a positive guest experience. It's an essential foundation, of course, but it's only part of the equation. To create a memorable stay—the one that earns 5-star reviews and recommendations—you have to go further. At LovelyHost, we've identified 7 details that make all the difference in the guest experience.

1. A good first impression: smell and light

The atmosphere felt upon entering is often decisive. A home that smells clean, with soft, welcoming lighting, immediately creates a climate of trust and comfort.

2. A hotel-worthy bed

Bedding comfort is one of the most cited criteria in customer reviews. Ironed sheets, quality mattresses, and plenty of pillows: these are the details that transform an ordinary night into a restful one.

3. Well-designed consumables

Plenty of toilet paper, quality soap, a little coffee/tea on arrival: these little touches show that you have thought about the comfort of your guests.

4. A personalized welcome guide

Instead of leaving your customers to figure out where to have brunch or how to use the washing machine, offer them a clear, personalized guide. Neighborhoods, restaurants, practical information: this reinforces their sense of support.

5. A stable and fast Wi-Fi connection

It seems obvious, but it's too often overlooked. Whether it's for work, planning their day, or staying connected, travelers expect a quality connection.

6. Little extras that please

A handwritten welcome note, a bottle of fresh water, slippers, or a small local gift (like calissons in Aix or olive oil in Nice): these are the surprises that make a lasting impression.

7. Exemplary responsiveness

No matter the level of service, the unexpected can always happen. What matters is how you react. A concierge service like LovelyHost provides responsive, personalized service, available to respond quickly.

Conclusion

A successful guest experience isn't just about a clean apartment. It's about the small details that create a lasting impression. At LovelyHost, we make these details our priority. Because a satisfied host means a recommended, better-rated, and more profitable place to stay.